FAQ
LIVING WATER JET BOAT TOURS
Frequently Asked Questions
What is your cancellation policy?
Ticket purchase requires a nonrefundable 50% deposit at the time of booking, with the remaining balance charged to card on file 1 day before trip, OR paid with separate cards over the phone. Any remaining balance on your trip is charged to the original card on file 1 day before your tour time. Cancellations or changes to reservations are accepted up until 24 hours before the trip, with the non-refundable deposit carried forward to a future booking or emailed to you as a store credit. Last minute No-shows and day of cancellations are charged in full.
Where do we park before the tour starts?
All boat trips will start at the Lake Redding Boat Ramp: Sacramento River Trail, Redding, CA 96003
How long of a tour is it?
The tour is roughly 90 minutes but varies based on conditions.
Do I tip the captain?
Tips are always appreciated!
What do I wear?
Wear clothes that you don't mind getting a little wet. Also, check the weather. Redding can get very hot during the summer.
What are your age requirements?
Infants are not recommended because the tour includes spins, you are in full sun, and light water is to be expected on your boat at any time. If you decide to bring your infant, they will be sitting on the lap of an adult. All ages require a ticket, please. Ages 12 years and younger are required to wear a lifejacket by law, including infants, and by law we must supply a certain kind.
Can I bring my pet?
Pets are NOT allowed on the boat. There are a few partially shaded parking sites at the State Park, but it is not recommended you leave your pet in the car as outdoor temps can reach 110+ here in Northern California.
Can I bring food/drinks?
You are welcome to bring snacks and non-alcoholic drinks but large coolers are not allowed on the boat. Soft side and backpack size coolers are OK. Thanks!
What are the tour sizes?
Depending on bookings of the day, our tour sizes range from 4-6 passengers per boat. In the unlikely event we do not meet our minimum for running a tour (4 people), we may have to reschedule. We do our very best at giving you 24 hours notice when a change may be needed. If we can not get you rebooked, a full refund is issued.
Should I show up early?
Arrive 10 minutes early for check in. If you arrive late, you forfeit your ticket. Reserving the front row is not available, but we do take special requests at check-in. First in line does not mean front row. The captain has the final say of where your group sits, for even weight distribution and keeping all safe. The back row is reserved for families with kids, the elderly, or those who are pregnant.
Do I need to sign anything?
Participating in an activity with us requires a digital waiver completed for each person including infants. This is sent to you by text, in your confirmation email, and reminders to email/text on file. Please have all waivers signed before arriving for tour.
Experience The Sacramento River Like Never Before
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